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Support via Micro Focus Software Support, with a ticket filed against the associated product.
Micro Focus offers a content partnership program for select partners. Support for Partner Content offerings is provided by the partner and not by Micro Focus of the Micro Focus community.
Micro Focus Community Content is provided by Micro Focus for the benefit of customers, support for it is not available via Micro Focus Software Support but through specific community content forums.
Community Contributed Content is provided by Micro Focus customers and supported by them.
Many web crawlers are used for malicious activity, like scanning web servers for finding vulnerabilities, launching denial of service attacks, and as zombies which communicate with command and control (C&C) servers outside the organization.
The Detecting Bad User Agents Content Package leverages ArcSight Logger to identify and detect bad user agents’ activity in the organization.
The Bad User Agents Activity Content Package for Logger is supported on version 6.2 or later of both the Logger Appliance and software Logger. To determine your Logger version, in the Logger UI, click About.
Micro Focus rebranding changes
The Bad User Agents Activity Content Package for Logger is supported on version 6.2 or later of both the Logger Appliance and software Logger. To determine your Logger version, in the Logger UI, click About. This content package is self-contained and does not rely on any other ArcSight packages or solutions.
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