This two-day course introduces the foundational concepts of IT service management based on the Open Group IT4IT standard. This prescriptive standard provides a vendor-neutral, technology-agnostic and industry-independent reference architecture for managing the business of IT, enabling insight for continuous improvement. This course covers the IT4IT guidelines for creating capabilities for managing IT in today's multi-sourced environments. This course emphasizes the IT4IT Reference Architecture and the four IT Value Streams associated with the IT4IT Value Chain.
Audience SummaryIT staff, External IT service providers, third-party tool vendors, IT management improvement consultants, IT professionals
IT staff, External IT service providers, third-party tool vendors, IT management improvement consultants, IT professionals
Delivery Type:Instructor-led (ILT) and Virtual (VILT)
Duration of the course:3 day(s)
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