Description

This introductory course provides students with the technical skills needed to effectively use and configure the Service Manager 9.x software product. This course focuses on configuring Service Manager to match the processes, policies, and procedures in the out-of-the-box (OOTB) environment. This five-day course is a mixture of lectures and hands-on exercises. This course covers software versions 9.40 Codeless and the hands-on labs use software version 9.4.

Audience Summary

Service Manager, Technical users

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Details

Course
SM150-94 1.0
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Course outline

Course Outline

Service Manager 9.x Technical Configuration

Audience summary:

Service Manager, Technical users

Delivery Type:

Instructor-led (ILT) and Virtual (VILT)

Duration of the course:

5 day(s)

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release-rel-2022-1-1-4548 | Wed Jan 19 06:11:08 PST 2022