This introductory course provides students with the technical skills needed to effectively use and configure the Service Manager 9.x software product. This course focuses on configuring Service Manager to match the processes, policies, and procedures in the out-of-the-box (OOTB) environment. This five-day course is a mixture of lectures and hands-on exercises. This course covers software versions 9.40 Codeless and the hands-on labs use software version 9.4.
Audience Summary
Service Manager, Technical usersCourse Outline
Service Manager 9.x Technical Configuration
Audience summary:
Service Manager, Technical users
Delivery Type:
Instructor-led (ILT) and Virtual (VILT)Duration of the course:
5 day(s)Please upgrade to one of the following broswers: Internet Explorer 11 (or greater) or the latest version of Chrome or Firefox