Service Manager Certified Expert Exam

201951

Intermediate Certifications

OpenText | OpenText Community

This certification validates that you can deploy and integrate Micro Focus Service Manager based solution into customer environments to support key IT processes of service request, incident, problem, configuration, release and service level management.

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Related products

Service Manager

Description

Exam Topics

Identify the reporting solution that best suits the reporting requirement
Identify the ITIL processes supported in SM
Demonstrate non-ITIL related tool functions
Explain the purpose of supporting data within the operation of Service Manager
Demonstrate an understanding of how security settings interrelate within the service Manager
Identify the authentication deployment and topology for a service Manager Solution
Identify web client deployment
Describe parameters for web client sessions
Describe the integration possibilities to other Micro Focus Software products
Explain the data type supported in SM in relation to RDBMS
Describe the RDBMS security model
Demonstrate an understanding about how to change fields, field mappings and indexes
Explain the use of log files in Service Manager Logs
Demonstrate adding and changing security profiles and roles (Security Areas)
Identify options for creating security folders
Describe adding and changing views
Demonstrate application interoperability
Identify bottlenecks and hot spots
Describe basic database tuning, available SM parameters for tuning
Demonstrate purging and archiving data records (data maps)
Review queries against database indexes
Demonstrate benefits issues using JavaScript
Identify the scope of MySM pages
Recognize the appropriate tools in a given circumstance
Recognize valid and appropriate use
Identify benefits / issues with integrating applications using Web Services
Identify tailoring tasks
Outline possible localization areas
Identify the case sensitivity configuration options

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Details

Course

SM320 1.0

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Details

Related products

Service Manager

1.0

9.6

Course outline

Audience:
SM users and administrators
Delivery Type:
Certification Exam
Duration:
2 hours, 30 minutes

Languages

English

Resources

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release-rel-2024-4-1-6117 | Wed Apr 10 01:16:06 PDT 2024