Service Manager Certified Expert Exam

201951

Intermediate Certifications

Micro Focus | Micro Focus Community

This certification validates that you can deploy and integrate Micro Focus Service Manager based solution into customer environments to support key IT processes of service request, incident, problem, configuration, release and service level management.
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Service Manager

Description

Exam Topics

  • Identify the reporting solution that best suits the reporting requirement
  • Identify the ITIL processes supported in SM
  • Demonstrate non-ITIL related tool functions
  • Explain the purpose of supporting data within the operation of Service Manager
  • Demonstrate an understanding of how security settings interrelate within the service Manager
  • Identify the authentication deployment and topology for a service Manager Solution
  • Identify web client deployment
  • Describe parameters for web client sessions
  • Describe the integration possibilities to other Micro Focus Software products
  • Explain the data type supported in SM in relation to RDBMS
  • Describe the RDBMS security model
  • Demonstrate an understanding about how to change fields, field mappings and indexes
  • Explain the use of log files in Service Manager Logs
  • Demonstrate adding and changing security profiles and roles (Security Areas)
  • Identify options for creating security folders
  • Describe adding and changing views
  • Demonstrate application interoperability
  • Identify bottlenecks and hot spots
  • Describe basic database tuning, available SM parameters for tuning
  • Demonstrate purging and archiving data records (data maps)
  • Review queries against database indexes
  • Demonstrate benefits issues using JavaScript
  • Identify the scope of MySM pages
  • Recognize the appropriate tools in a given circumstance
  • Recognize valid and appropriate use
  • Identify benefits / issues with integrating applications using Web Services
  • Identify tailoring tasks
  • Outline possible localization areas
  • Identify the case sensitivity configuration options

Details

Course
SM320 1.0
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Related products
Service Manager
1.0
Course outline

Audience:
SM users and administrators
Delivery Type:
Certification Exam
Duration:
2 hours, 30 minutes

Languages
English

Resources

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release-rel-2020-7-1-2885 | Thu Jul 9 00:27:49 PDT 2020