Description

COURSE OUTLINE

This introductory course provides students with the skills needed to effectively use and manage the Service Manager 9.x software product. This course, which focuses on teaching the processes embedded in Service Manager, lasts five days and is a mixture of lectures and hands-on exercises. This course covers software version 9.6.

This course is designed for new users of Service Manager who are familiar with IT Service Manager (ITSM) Information Technology Infrastructure Library (ITIL) concepts and want to learn how the Service Manager 9.x workflow engine and application platform automates, facilitates, and enforces these key ITSM ITIL processes.

Users who are tasked with configuring Service Manager for their organization should attend Service Manager 9.x Technical Configuration.


Suggested courses

Suggested courses are based on product compatibility, popularity, and newness.

Details

Course
SM110 -9.6
More info Less info
Related products
Course outline

Delivery Type: Standard ILT and V(ILT)

Duration: 5 Days

Audience: Process Owners, Project Managers

Languages
English

Unsubscribe from notifications

You are receiving release updates for this course because you have subscribed to the following products:
If you unsubscribe, you will no longer receive any notifications for these products.
Tip: to update your subscription preferences, go to Manage Subscriptions from your Dashboard, uncheck the products you no longer want to receive notifications for, and click 'Save'.

Marketplace Terms of Service

In order to continue, you must accept the updated Marketplace Terms of Service
Since you are downloading an app from the Micro Focus Marketplace, you need to accept the updated Marketplace Terms of Service before you can continue. Use the link to review the Marketplace Terms of Service. Once complete check the, "I accept the Marketplace Terms of Service" box below and click accept to continue your download.


Your download has begun...

Your download has begun

Related content and resources

Your browser is not supported!

Please upgrade to one of the following broswers: Internet Explorer 11 (or greater) or the latest version of Chrome or Firefox

release-rel-2021-2-3-3805 | Wed Feb 24 23:06:24 PST 2021