SM110 - Service Manager 9.x Foundations for Process Owners V(ILT)

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Beginner Instructor led (ILT) and Virtual (VILT)

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This introductory course provides students with the skills needed to effectively use and manage the Service Manager 9.x software product.

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Description

This introductory course provides students with the skills needed to effectively use and manage the Service Manager 9.x software product. This course, which focuses on teaching the processes embedded in Service Manager, lasts five days and is a mixture of lectures and hands-on exercises. This course covers software version 9.6.

This course is designed for new users of Service Manager who are familiar with IT Service Manager (ITSM) Information Technology Infrastructure Library (ITIL) concepts and want to learn how the Service Manager 9.x workflow engine and application platform automates, facilitates, and enforces these key ITSM ITIL processes.

Users who are tasked with configuring Service Manager for their organization should attend Service Manager 9.x Technical Configuration.

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Course

SM110 -9.6

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Related products

Service Manager

9.6

Course outline

Delivery Type: Standard ILT and V(ILT)

Duration: 5 Days

Audience: Process Owners, Project Managers

Languages

English

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release-rel-2024-4-1-6117 | Wed Apr 10 01:16:06 PDT 2024