SM350 - Service Manager 9.x Advanced V(ILT)

1

Intermediate Instructor led (ILT) and Virtual (VILT)

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This class is targeted at System Administrator and consultants responsible for configuring and tailoring Service Manager for a customer’s environment. The course focuses on the tools and utilities used to tailor a Service Manager system. The course is 50% lecture and 50% hands-on exercises. This course is designed for users who are experienced with Service Manager, or have taken one of the level 100 courses (Technical Configuration or Foundations for Process Owners).

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Description

This class is targeted at System Administrator and consultants responsible for configuring and tailoring Service Manager for a customer’s environment. The course focuses on the tools and utilities used to tailor a Service Manager system. The course is 50% lecture and 50% hands-on exercises. This course is designed for users who are experienced with Service Manager, or have taken one of the level 100 courses (Technical Configuration or Foundations for Process Owners).

Audience Summary

Service Manager, System Administrator, Developer, Manager

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Course

SM350-94 1.0

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Course outline

Course Outline

Service Manager 9.x Advanced

Audience summary:

Service Manager, System Administrator, Developer, Manager

Delivery Type:

Instructor-led (ILT) and Virtual (VILT)

Duration of the course:

5 day(s)

Languages

English

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release-rel-2024-4-1-6117 | Wed Apr 10 01:16:06 PDT 2024