SMAX200B – SMAX Essentials for Service Desk Agents ILT (Bundled with Digital Learning)

202174

Intermediate Instructor led (ILT) and Virtual (VILT)

Micro Focus | Micro Focus Community

This course covers how a Service Desk agent uses the Service Management Automation X (SMAX) Agent interface to support the IT needs of a business.

Description

Course Outline

This course covers how a Service Desk agent uses the Service Management Automation X (SMAX) Agent interface to support the IT needs of a business. SMAX is a new suite designed to simplify the way businesses manage their IT services and assets. It uses the Information Technology Infrastructure Library (ITIL)-compliant IT processes with embedded machine learning and contextual analytics.

Details

Course
SMAX200 - Service Management Automation: X Essentials for Service Desk Agents X
More info Less info
Related products
Service Management Automation (SMAX)
1.0
Languages
English

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