Course Outline:

This course covers how a a tenant administrator will use Service Management Automation X (SMAX) to perform variety of management tasks that range from data management, people management, to how to design your applications and its workflows. You are a tenant administrator who wants to perform all administrative tasks in service management for setting up a new process based book order application from creating custom record types with forms, fields, business rules, processes, notifications, and workflows to defining custom actions and predefined lists. You also want to design and administer the look and feel of the service portal and are interested in customizing the default application settings, settings for a smart ticket and search with automatic routing solution. You also want to manage access to different parts of the application, locations and provide different groupings of a record for classification. You want to manage configuration data across tenants and view sample data. From creating, importing, managing, designing, administering, customizing, and analyzing these administrative operations you will learn how SMAX helps in this and future situations. You are new to SMAX.This course is applicable for SMAX 2018.02, 2018.05, 2018.08, 2018.11, 2019.02 and 2019.05 versions. However, the hands-on lab exercises in this course use SMAX 2019.02.