Description

The Enterprise Service Management mobile app is the mobile version of Service Management Automation.

Via Service Portal mode, end-users can:

  • Search service or support offerings, knowledge articles and news
  • Browse the service or support offerings
  • Create new service or support requests
  • Approve or deny the request approvals or change approvals
  • Accept or reject resolved requests
  • Smart ticketing and Virtual Agent support
  • Switch between different tenants

Via agent mode, agent users can:

  • Search for specific requests/incidents, CIs, people, and knowledge articles or news
  • View the requests/tasks/incidents in my views
  • Filter request/task/incident list. For example, filter the requests in a specific priority
  • Update the detailed information of a request/task/incident
  • Post comments to a request/task/incident
  • Add solution or suggested solution to a request/incident
  • View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location

For full details of our new release please go to Micro focus online documentation :
https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes

https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes

IMPORTANT: This software requires connectivity to the Micro Focus Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.

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Releases

Release
Size
Date
Enterprise Service Management Mobile App for Android 2022.05
24.5 MB
  |  
May 6, 2022
More info Less info
Product compatibility
Version 2019.08 · 2019.11
Version 2020.02 · 2020.05 · 2020.08 · 2020.11
Version 2021.02 · 2021.05 · 2021.08 · 2021.11
Version 2022.02 · 2022.05
Release notes

What's new

Welcome to the latest update for Agent Mobile General Access.

New Capabilities added in this update:

  • You can now synchronize the views to the mobile app.
    The My Views page now serves as the Home page. You may configure which views to be displayed on the Home screen.
  • You can now view and manage the tasks assigned to you or your group.
  • Incident management is now supported.
  • More data types are supported in the mobile form design
  • Android 12L is newly supported in this release.

For more information, please check the MicroFocus documentation:

https://docs.microfocus.com/itom/SMAX:2022.05/ReleaseNotes

https://docs.microfocus.com/itom/Service_Management_Automation_-_SM:2022.05/ReleaseNotes

Product Compatibility

Please find the support matrix information:

SAAS: https://docs.microfocus.com/itom/Mobile:SaaS/SupportMatrixSMAX

SMAX: https://docs.microfocus.com/itom/Mobile:SMAX/SupportMatrixSMAX

SMA-SMhttps://docs.microfocus.com/itom/Mobile:SMA-SM/SupportMatrixSMAX

Please find the related document:

SAAS: https://docs.microfocus.com/itom/Mobile:SaaS/Home

SMAX: https://docs.microfocus.com/itom/Mobile:SMAX/Home

SMA-SM: https://docs.microfocus.com/itom/Mobile:SMA-SM/Home

Languages
English
Files

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Marketplace Terms of Service

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release-rel-2022-5-2-4845 | Wed May 25 03:51:08 PDT 2022