AppLink CLIP for NNMi for ServiceNow

83928

AppLink GmbH Partner

App Support Tiers

MICRO FOCUS SUPPORTED

Support via Micro Focus Software Support, with a ticket filed against the associated product.

PARTNER

Micro Focus offers a content partnership program for select partners. Support for Partner Content offerings is provided by the partner and not by Micro Focus of the Micro Focus community.

MICRO FOCUS COMMUNITY

Micro Focus Community Content is provided by Micro Focus for the benefit of customers, support for it is not available via Micro Focus Software Support but through specific community content forums.

COMMUNITY

Community Contributed Content is provided by Micro Focus customers and supported by them.

AppLink GmbH | Partner>

CLIP for ServiceNow enables the automatic or manual generation of ServiceNow incidents (tickets) in response to events detected by NNMi.
154 downloads
Get It
See previous releases
Share
 

Description

What do you get ?

  • AppLink's CLIP integration platform provides a pre-configured out-of-the-box solution to tightly integrate e.g. MF NNMi with ServiceNow: have your basic integration installed and configured in less than an hour !
  • it is a mature, robust, proven and fully supported solution that exists in the market since 2011, with an installed base of dozens of Fortune 500 companies worldwide
  • AppLink's CLIP is a certified solution - it has been certified by MF (formerly HPE), and the ServiceNow "Scoped App" has been certified by ServiceNow and can be obtained from ServiceNow's App Store.
  • Bi-directional "Closed Loop" integration
    • incident creation can be easily configured in the CLIP Web UI with support for all event attributes and CLIP's transformation and mapping capabilities
    • on initial incident creation, relevant incident attributes like the incident number and assignments are displayed in the NNMi event
    • on event update, the incident is updated with a worklog entry summarizing all event changes, optionally, incident state, impact, urgency can be adapted
    • on incident update, the NNMi event is updated with additional notes, newly mapped severity, assignment or lifecycle state, e.g. if the incident is resolved the event can be closed
  • Manual and automatic incident creation: incidents can be created manually by the NMi operator using a menu option on individual events as well as automatically by registering an NNMi filter for qualifying NNMi events
  • High Availability (HA) and Scalability for CLIP
    • HA is achieved by replicating CLIP instances and run it in a HA cluster
    • Automatic failover: failover does not require any manual intervention
    • Automatic recovery: should a failed CLIP instance come up again, it is available instantly and automatically performs a recovery procedure
    • Scalability: all requests can be distributed among the CLIP instances of the cluster, the cluster can run in Active/Active or Active/Passive mode
  • the CLIP Web UI
    • displays the current status of all integrations and their targets
    • provides a "synchronization list view" of all events and incidents that have been created and updated by AppLink's CLIP with search capabilities to easily locate individual events or incidents.
    • The "Drill-Down" into an event-incident pair shows all transactions, from the incident creation and bi-directional updates to closure with all details.
    • "Statistics View" shows graphical charts to allow trend analysis for incidents created
  • the Database
    • stores all details about events received, incidents created and updates processed during the synchronization phase until the event or incident is resolved or closed.
    • is self maintained so that all data can be stored for an adjustable period of time for analysis until historical data is automatically removed.
    • the rules configured in CLIP can access data in the DB that was previously stored during synchronization. This allows e.g. to implement a logic like “If the event is closed, then close the incident only if it has not been assigned already”.
    • can be used for reporting purposes by means of SQL. You can easily create reports to show e.g. number of incidents created by day, week or month, or grouped by attributes like event category, severity, submitter or incident assignment.
  • (Self-) Monitoring
    • all connections are actively monitored periodically, all connection issues are logged and can lead to alarms
    • Performance metrics like processing times for create and update operations allow to pinpoint bottlenecks and support troubleshooting
  • Support for external data: you have a need to incorporate external data into your integration, e.g. to determine incident assignment or priority of a new incident ? CLIP offers to incorporate external data from files, web services, etc. to be used in the incident creation and manipulation rules.
  • Cross launch capabilities: open the related incident with one click from NNMi - or vice versa !


The application has a FREE trial.

Releases

Release
Date
AppLink CLIP for ServiceNow V5.08.00
Sep 12, 2018
More info Less info
Product compatibility
Version 2019.11 · 2019.08 · 2019.05 · 2019.02
Version 2018.11 · 2018.02 · 2018.05 · 2018.08
Version 2017.11
Release notes

Please visit https://www.applink.de to review Release notes.

Languages
English
AppLink CLIP for Network Node Manager i (NNMi) for ServiceNow V5.04.00
1.3 MB
  |  
Jun 22, 2016
More info Less info
Product compatibility
Version 9.2 · 9.10 · 9.12 · 9.13 · 9.20 · 9.21 · 9.21.0 · 9.22 · 9.23 · 9.24 · 9.26
Version 10.0
Version 2019.11 · 2019.05
Version 2018.11 · 2018.08 · 2018.05
Version 10.50 · 10.40 · 10.0 · 10.10 · 10.20 · 10.21 · 10.30
Version 9.1 · 9.2 · 9.22
Release notes

CLIP for Network Node Manager i (NNMi) enables the automatic or manual generation of ServiceNow incidents (tickets) in response to events detected by NNMi. 

Languages
English
Files

Similar items

Unsubscribe from notifications

You are receiving release updates for this item because you have subscribed to the following products:
If you unsubscribe, you will no longer receive any notifications for these products.
Tip: to update your subscription preferences, go to Manage Subscriptions from your Dashboard, uncheck the products you no longer want to receive notifications for, and click 'Save'.

Marketplace Terms of Service

In order to continue, you must accept the Marketplace Terms of Service and Micro Focus Terms of Service
Since you are downloading an app from the Micro Focus unified Marketplace using an Access Manager account, you need to also accept the Micro Focus Marketplace Terms of Service before you can continue. Use the link to review the Marketplace Terms of Service. Once complete check the, "I accept the Marketplace Terms of Service and the Micro Focus Terms of Service" box below and click accept to continue your download.


Your download has begun...

Your download has begun

Related content and resources

Your browser is not supported!

Please upgrade to one of the following broswers: Internet Explorer 11 (or greater) or the latest version of Chrome or Firefox

release-rel-2020-7-1-2885 | Thu Jul 9 00:27:49 PDT 2020