Description

CustomerSat is a SaaS based survey solution that integrates with HP Service Manager, allowing organizations to collect  

rich customer insights and analyze feedback to drive better business results.

 

CustomerSat enables you to immediately survey on helpdesk experiences immediately after an individuals interaction to:

  • Increase customer satisfaction, retention and loyalty
  • Elevate agent performance using real-time feedback on customer interactions
  • Reduce handling costs, agent interaction time, and quality assurance costs
  • Respond to customer issues with powerful action management capabilities

Integration with HP Service Manager 9.2 and 9.3

  • Automatically send out customer surveys to follow up on Service Desk interactions
  • Target survey recipients based on department, activity, time and other options
  • Integrate Service Manager data and survey results for detailed results on satisfaction
  • Easy to deploy, SaaS-based solution; CustomerSat delivers fast results for Rapid ROI
  • HP Integration is simple to download and configure, with no additional software charge

 

Click Here to download the Integration Admin Guide.

 

Feel free to contact CustomerSat directly for more information.

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Releases

Release
Size
Date
CustomerSat Survey Solution for Service Manager 1.0
367.2 KB
  |  
Aug 19, 2015
More info Less info
Product compatibility
Version 9.64 · 9.63 · 9.62 · 9.61 · 9.60 · 9.52 · 9.51 · 9.50 · 9.41 · 9.40 · 9.34 · 9.33 · 9.32 · 9.31 · 9.30 · 9.21 · 9.20
Version 7.0 · 7.11 · 7.10
Release notes

CustomerSat Survey Solution for Service Manager

Languages
English

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release-rel-2021-4-1-3979 | Wed Apr 7 06:55:03 PDT 2021