CustomerSat Survey Solution for Service Manager

10199

CustomerSat.com Partner

App Support Tiers

OpenText SUPPORTED

Support via OpenText Software Support, with a ticket filed against the associated product.

PARTNER

OpenText offers a content partnership program for select partners. Support for Partner Content offerings is provided by the partner and not by OpenText of the OpenText community.

OpenText COMMUNITY

OpenText Community Content is provided by OpenText for the benefit of customers, support for it is not available via OpenText Software Support but through specific community content forums.

COMMUNITY

Community Contributed Content is provided by OpenText customers and supported by them.

CustomerSat.com | Partner

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Description

CustomerSat is a SaaS based survey solution that integrates with HP Service Manager, allowing organizations to collect  

rich customer insights and analyze feedback to drive better business results.

 

CustomerSat enables you to immediately survey on helpdesk experiences immediately after an individuals interaction to:

  • Increase customer satisfaction, retention and loyalty
  • Elevate agent performance using real-time feedback on customer interactions
  • Reduce handling costs, agent interaction time, and quality assurance costs
  • Respond to customer issues with powerful action management capabilities

Integration with HP Service Manager 9.2 and 9.3

  • Automatically send out customer surveys to follow up on Service Desk interactions
  • Target survey recipients based on department, activity, time and other options
  • Integrate Service Manager data and survey results for detailed results on satisfaction
  • Easy to deploy, SaaS-based solution; CustomerSat delivers fast results for Rapid ROI
  • HP Integration is simple to download and configure, with no additional software charge

 

Click Here to download the Integration Admin Guide.

 

Feel free to contact CustomerSat directly for more information.

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Releases

Release
Size
Date
CustomerSat Survey Solution for Service Manager 1.0
367.2 KB
  |  
Aug 19, 2015
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CustomerSat Survey Solution for Service Manager

CustomerSat.com | Partner




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release-rel-2025-3-2-6337 | Mon Mar 17 22:14:31 PDT 2025