OpenText OpenText Community
Support via OpenText Software Support, with a ticket filed against the associated product.
OpenText offers a content partnership program for select partners. Support for Partner Content offerings is provided by the partner and not by OpenText of the OpenText community.
OpenText Community Content is provided by OpenText for the benefit of customers, support for it is not available via OpenText Software Support but through specific community content forums.
Community Contributed Content is provided by OpenText customers and supported by them.
This is a CI centric approach to ad hoc downtime management. Downtime is started, and can be stopped, by an OMi event which can be generated from anywhere. An EPI script parses the event attributes to drive the downtime REST web service to create/stop a downtime.
A node centric, one-click approach to ad hoc downtime management is also available.
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