Description

Business Problem

Employees and/or customers need a way to easily submit software and hardware issues to the correct staff members. However, trying to manage those problems through e-mail, phone conversations, and on paper can quickly become unmanageable and could even result in data loss.

Benefits

IDM offers a single location for users to submit their issues, receive feedback from support staff, and notification when a resolution is ready. Additionally, it offers a single location for support staff to receive, evaluate, fix, test, and resolve these issues. By coordinating these processes within IDM, you can save time and money while minimizing risk.

Features

  • Activities are coordinated across different people, teams, and systems, preventing issues from being forgotten or overlooked.
  • Visibility into the process eliminates unproductive e-mail threads and increases stakeholder satisfaction.
  • A complete audit trails keep you in compliance with internal and external regulatory mandates.

Process app type: Templates

Required SBM Version: 10.1.4

Complexity: Novice

Minimum Requirements

SBM 10.1.4

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Releases

Release
Size
Date
Issue Defect Management V2
314.5 KB
  |  
Oct 31, 2018
More info Less info
Product compatibility
Release notes

 Issue Defect Management file in mst format

Languages
English
Templates V1
279.6 KB
  |  
Oct 31, 2018
More info Less info
Product compatibility
Release notes

 Issue Defect Management blueprint file for Serena Business Manager Composer. 

Languages
English
SBM Issue Defect Management Guide 1
80.1 KB
  |  
Sep 28, 2018
More info Less info
Product compatibility
Release notes

SBM Issue Defect Management documentation in PDF format

Languages
English
Files

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release-rel-2021-5-1-4088 | Thu May 6 02:05:20 PDT 2021