Description

Business Problem

Employees and/or customers need a way to easily submit software and hardware issues to the correct staff members. However, trying to manage those problems through e-mail, phone conversations, and on paper can quickly become unmanageable and could even result in data loss.

Benefits

IDM offers a single location for users to submit their issues, receive feedback from support staff, and notification when a resolution is ready. Additionally, it offers a single location for support staff to receive, evaluate, fix, test, and resolve these issues. By coordinating these processes within IDM, you can save time and money while minimizing risk.

Features

  • Activities are coordinated across different people, teams, and systems, preventing issues from being forgotten or overlooked.
  • Visibility into the process eliminates unproductive e-mail threads and increases stakeholder satisfaction.
  • A complete audit trails keep you in compliance with internal and external regulatory mandates.

Process app type: Templates

Required SBM Version: 10.1.4

Complexity: Novice

Minimum Requirements

SBM 10.1.4

Suggested apps

Suggested for you are based on app category, product compatibility, popularity, rating and newness. Some apps may not show based on entitlements. Learn more about entitlements.

Releases

Release
Size
Date
Issue Defect Management V2
314.5 KB
  |  
Oct 31, 2018
More info Less info
Product compatibility
Release notes

 Issue Defect Management file in mst format

Languages
English
Templates V1
279.6 KB
  |  
Oct 31, 2018
More info Less info
Product compatibility
Release notes

 Issue Defect Management blueprint file for Serena Business Manager Composer. 

Languages
English
SBM Issue Defect Management Guide 1
80.1 KB
  |  
Sep 28, 2018
More info Less info
Product compatibility
Release notes

SBM Issue Defect Management documentation in PDF format

Languages
English
Files

Unsubscribe from notifications

You are receiving release updates for this item because you have subscribed to the following products:
If you unsubscribe, you will no longer receive any notifications for these products.
Tip: to update your subscription preferences, go to Manage Subscriptions from your Dashboard, uncheck the products you no longer want to receive notifications for, and click 'Save'.

Marketplace Terms of Service

In order to continue, you must accept the updated Marketplace Terms of Service
Since you are downloading an app from the OpenText Marketplace, you need to accept the updated Marketplace Terms of Service before you can continue. Use the link to review the Marketplace Terms of Service. Once complete check the, "I accept the Marketplace Terms of Service" box below and click accept to continue your download.


Your download has begun...

Your download has begun

Related content and resources

Your browser is not supported!

Please upgrade to one of the following broswers: Internet Explorer 11 (or greater) or the latest version of Chrome or Firefox

release-rel-2024-3-2-6097 | Wed Mar 27 04:29:56 PDT 2024