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Support via OpenText Software Support, with a ticket filed against the associated product.
OpenText offers a content partnership program for select partners. Support for Partner Content offerings is provided by the partner and not by OpenText of the OpenText community.
OpenText Community Content is provided by OpenText for the benefit of customers, support for it is not available via OpenText Software Support but through specific community content forums.
Community Contributed Content is provided by OpenText customers and supported by them.
The Dynatrace (SaaS or Managed) monitoring provides all the information you need to understand your service levels, system availability, and the availability of key business transactions. The Operations Bridge Integration for Dynatrace is aligned with best practices from both vendors. The collection process is very flexible and adjustable to the dimensions of the monitored environment. It gathers all the valuable data from Dynatrace (SaaS/Managed), processes it, and delivers it suited to the Micro Focus Operations Bridge universe. Based on the opinion of our customers and subject matter experts, we included in the collection process the following:
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