OpenText

Reliable, mobile IT Alerting and Anywhere Response - EnterpriseAlert

46163

Derdack Partner

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Derdack | Partner

Enabling 24x7 IT Operations for Micro Focus ITOM and ITSM. Targeted Alert Notifications. Anywhere Incident Remediation.
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Product compatibility

Data Center Automation (DCA) Suite Network Node Manager Network Operations Management (NOM) Suite

CATEGORY

Data Center Automation Operations Bridge | Integration Tool Network Operations Management
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Description

Derdack’s Enterprise Alert® is the innovation-leading notification& incident response system for on-prem and hybrid cloud deployments. It combines:

  1. Mobile alert notifications with real-time tracking and escalations
  2. Drag&drop on-call duty & shift scheduling and reporting
  3. Anywhere ad-hoc collaboration via chatops andconference bridging
  4. Genuine anywhere incident remediation witha mobile app

Derdack’s software enables a fast, reliable and effective response to incidents threatening the continuity of services and operations. This is in particular important for 24/7 operated mission-critical IT systems. Enterprise Alert leads to:

- 60% less unexpected downtimes
- Up to 10x faster response to major and critical incidents
- 95% less false alerts delivered to service engineers

Derdack’s EnterpriseAlert is a Micro Focus certified application adding reliable and mobile alerting to the entire Micro Focus ITOM and ITSM Software stack including NOM, OM(i), Opsbridge, SMA and OO. Derdack even goes beyond alerting by adding anywhere cross-team collaboration and app-enabled remedial of incidents – all out-of-the-box and integrated agentless connectors.

  • Ensures the fastest delivery of critical information to the right people and their response
  • Sends notifications with tracking and escalations via voice (with text-to-speech), text, push, IM and email
  • Automates notification channels with find-me/follow-me for unmatched reliability
  • Creates a closed-loop notification system with delivery tracking and automated escalations
  • Facilitates on-call team management and follow-the-sun alert notifications
  • Includes 2-way notifications with status and ownership updates
  • Pairs with smartphone apps for mobile alarm and service management for iPhone, Windows Phone, Blackberry, Android
  • Executes IT automation jobs directly from your smartphone
  • Activates mobile service management, troubleshooting and remediation from your smartphone
  • Offers unrivalled 2-way integration with Micro Focus Software products via agentless connectors
  • Provides enterprise-readiness to ensure suitability for large-scale installations

Visit Derdack for more information:


Minimum Requirements

Enterprise Alert runs on Windows Server (virtual or physical). Please, contact us for more detailed requirements.

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Releases

Release
Size
Date
Enterprise Alert 2019 2019
1.5 MB
  |  
Feb 5, 2021
More info Less info
Enterprise Alert Product Sheet 2018
765.7 KB
  |  
Sep 6, 2018
More info Less info

Resources

Enterprise Alert Overview
Micro Focus Integration
Micro Focus NNMi Integration
Micro Focus SMAX Integration
References, Videos, Use Cases

Reviews

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Reliable, mobile IT Alerting and Anywhere Response - EnterpriseAlert

Derdack | Partner




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release-rel-2025-3-2-6337 | Mon Mar 17 22:14:31 PDT 2025