Description

This is the mobile version of the Service Management Automation Service Portal in the Micro Focus SMA suite. Via this application, user can: 

  1. Search service or support offerings, knowledge articles, and news 
  2. Browse the service or support offerings 
  3. Create a new service or support request 
  4. Approve or deny requests and changes 
  5. Accept or reject resolved requests 
  6. Smart Ticketing and Virtual Agent support

IMPORTANT: This software requires connectivity to the Micro Focus Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal website. You may also contact your IT administrator for an activation URL.

Please find the related document:

SMAX: https://docs.microfocus.com/itom/SMAX:2021.11/MobileApp

SMA-SM: https://docs.microfocus.com/itom/Service_Management_Automation_-_SM:2021.11/MobileApp

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Releases

Release
Size
Date
SMA Service Portal Mobile App for Android 2021.11.02
19.8 MB
  |  
Nov 23, 2021
More info Less info
Product compatibility
Version 2019.08 · 2019.11
Version 2020.02 · 2020.05 · 2020.08 · 2020.11
Version 2021.02 · 2021.05 · 2021.08 · 2021.11
Release notes

What's new

Welcome to the latest update for Agent Mobile Early Access.

New Capabilities added in this update:

  1. Enable “Add solution” and “Find suggested solution” for Request handling
  2. Enable “Activity” tab for Request handling
  3. Enable viewing “Involved CIs” and “Related Records”
  4. Improved login
  5. Fixed bugs

For more information, please check the MicroFocus documentation:

https://docs.microfocus.com/itom/SMAX:2021.11/ReleaseNotes

https://docs.microfocus.com/itom/Service_Management_Automation_-_SM:2021.11/ReleaseNotes

Product Compatibility

From the SMA2021.11.x, Android 7.x is no longer supported.

https://docs.microfocus.com/itom/SMAX:2021.11/SupportMatrixOnPrem
https://docs.microfocus.com/itom/Service_Management_Automation_-_SM:2021.11/SupportMatrixOnPrem

Please find the related document:

SMAX: https://docs.microfocus.com/itom/SMAX:2021.11/MobileApp

SMA-SM: https://docs.microfocus.com/itom/Service_Management_Automation_-_SM:2021.11/MobileApp

Languages
English
Files

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Marketplace Terms of Service

In order to continue, you must accept the updated Marketplace Terms of Service
Since you are downloading an app from the Micro Focus Marketplace, you need to accept the updated Marketplace Terms of Service before you can continue. Use the link to review the Marketplace Terms of Service. Once complete check the, "I accept the Marketplace Terms of Service" box below and click accept to continue your download.


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release-rel-2021-11-2-4596 | Thu Nov 18 00:56:01 PST 2021