Description

With the integration between ChatOps and SMA-X, IT agents' collaboration is shifted to a new paradigm, a kind of conversation-driven collaboration. In the context of ITSM, one of the typical examples is when there occurs a major incident, IT agents such as application owner, network technicians, infrastructure group, etc, are able to quickly gather together in such a ChatOps war room, concentrate on this critical major incident, with a joint effort perform investigation, identify its root cause, and then solve the issue as quickly as possible.

If you're ready to use SMA-X ChatOps, in this page below please get a recent release and its documentation. Please contact us using Support Forum where our team is constantly monitoring your feedback and providing support.

Releases

Release
Size
Date
SMAX ChatOps 2.3
39.3 MB
  |  
Feb 3, 2020
More info Less info
Product compatibility
Version 2020.08 · 2020.02 · 2020.05
Version 2019.02 · 2019.05 · 2019.08 · 2019.11
Release notes

Certified support for the following collaboration tools:

- Slack

- Mattermost version 3.8.0/3.9.0/3.10.0/4.0.0

Please Note: Microsoft Teams is currently not supported

Languages
English
SMAX ChatOps 2.2
20.9 MB
  |  
Oct 16, 2018
More info Less info
Product compatibility
Release notes

Certify the support to SMAX 2018.08 version

Languages
English
Files
SMAX ChatOps 2.1
22.2 MB
  |  
May 24, 2018
More info Less info
Product compatibility
Version 2018.05 · 2018.08
Release notes

SAW ChatOps parity

  • Hyperlinks to suggested knowledge articles
  • A new command to search both incidents and knowledge articles
  • A new command to describe the database column names to improve command input experience

ChatOps platform features

  • Help command
  • Misspelling correction

Supports SMAX 2018.05, 2018.08

Download at SMAX Integration Management or Marketplace

Languages
English
SMAX ChatOps 2.0
21.7 MB
  |  
Feb 7, 2018
More info Less info
Product compatibility
Version 2017.11
Version 2018.02
Release notes

§Incident management process using SMA-X ChatOps

§Intelligently suggests useful knowledge articles

§Multi-tenancy support

§Collaboration tools, e.g. MS Teams, Mattermost and Slack

§ITOM ChatOps Platform for authentication and integration standardization

§Supports SMA-X 2017.11 and 2018.02

Languages
English
Service Anywhere ChatOps 1.0.2
334.9 KB
  |  
Jul 25, 2016
More info Less info
Product compatibility
Version 0.0
Release notes

Update user guide adding more description about "Configure Slack".

Note: no update in the Service Anywhere ChatOps package, please find the download link in previous version.

 

If you have any questions about SAW Chatops, please post your questions here:

https://community.hpe.com/t5/Service-Anywhere-Q-A/bd-p/service-anywhere-q-and-a#.V7a9K6Kcyx9

Languages
English
Files
(334.9 KB)
Service Anywhere ChatOps 1.0.1
343.7 KB
  |  
Jun 22, 2016
More info Less info
Product compatibility
Version 0.0
Release notes

Update document about "Install and configure Service Anywhere bot plugin" and "Install and configure the On-Premise Bridge Agent".

Languages
English
Files
(343.7 KB)
Service Anywhere ChatOps 1.0
416.8 KB
  |  
Jun 6, 2016
More info Less info
Product compatibility
Version 0.0
Release notes

Service Anywhere Bot plugin package 1.0 for HuBot and Slack.

1. chat-ops-saw.zip (Bot plugin package)

2. SAWChatOps1.0.pdf (User guide)

3. chat-ops-saw.zip.sig.zip (Zipped signature file)

Please refer to the user guide for installation instruction.

The package is signed by Hewlett Packard Enterprise, to verify the signature, please check the link below:

https://h20392.www2.hpe.com/portal/swdepot/displayProductInfo.do?productNumber=HPLinuxCodeSigning

Languages
English
Files
(356.0 KB)
(93.2 KB)

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Marketplace Terms of Service

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Since you are downloading an app from the Micro Focus unified Marketplace using an Access Manager account, you need to also accept the Micro Focus Marketplace Terms of Service before you can continue. Use the link to review the Marketplace Terms of Service. Once complete check the, "I accept the Marketplace Terms of Service and the Micro Focus Terms of Service" box below and click accept to continue your download.


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release-rel-2020-10-2-3328 | Wed Oct 14 04:20:43 PDT 2020