With the integration between ChatOps and SMA-X, IT agents' collaboration is shifted to a new paradigm, a kind of conversation-driven collaboration. In the context of ITSM, one of the typical examples is when there occurs a major incident, IT agents such as application owner, network technicians, infrastructure group, etc, are able to quickly gather together in such a ChatOps war room, concentrate on this critical major incident, with a joint effort perform investigation, identify its root cause, and then solve the issue as quickly as possible.
If you're ready to use SMA-X ChatOps, in this page below please get a recent release and its documentation. Please contact us using Support Forum where our team is constantly monitoring your feedback and providing support.
Certified support for the following collaboration tools:
- Mattermost version 3.8.0/3.9.0/3.10.0/4.0.0
Please Note: Microsoft Teams is currently not supported
SAW ChatOps parity
ChatOps platform features
Supports SMAX 2018.05, 2018.08
Download at SMAX Integration Management or Marketplace
Update user guide adding more description about "Configure Slack".
Note: no update in the Service Anywhere ChatOps package, please find the download link in previous version.
If you have any questions about SAW Chatops, please post your questions here:
Service Anywhere Bot plugin package 1.0 for HuBot and Slack.
1. chat-ops-saw.zip (Bot plugin package)
2. SAWChatOps1.0.pdf (User guide)
3. chat-ops-saw.zip.sig.zip (Zipped signature file)
Please refer to the user guide for installation instruction.
The package is signed by Hewlett Packard Enterprise, to verify the signature, please check the link below:
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