Description

Customers who would want to calculate their Business KPIs for Service Levels within SMAX, have the options to trigger SLAs based on Services and Priority only, in an out-of-the-box system.

This application enhances the OOTB possibility and provides an opportunity for customers to calculate their Business KPIs for Service Levels using OOTB fields or custom fields. By default the app allows that SLAs are being calculated based on Customer, Location, Actual Service, and Category attributes. In addition we have created logic for 2 custom fields for the customers to opt for.

Suggested apps

Suggested for you are based on app category, product compatibility, popularity, rating and newness. Some apps may not show based on entitlements. Learn more about entitlements.

Releases

Release
Size
Date
Superior Service Level for SMAX 1.0
1.2 MB
  |  
Mar 29, 2021
More info Less info
Product compatibility
Version 2021.05 · 2021.02
Version 2020.11
Release notes

Customers who would want to calculate their Business KPIs for Service Level Entity within SMAX, have the options to calculate SLAs based on Services and priority only.

This application provides an opportunity for the customers to calculate their Business KPIs for Service Levels using any OOTB or Custom fields. In this app, SLAs are being calculated based on Customer, Location, Actual Service, and Category as OOTB fields and we have given two custom fields for the customers to opt for.

The app consists of two areas:

SLA Configuration: In this area the customer needs to select the entity for which they would want the SLA to be configured. Moreover, they will have the option to select the attributes which can be used as parameters to calculate their SLA.

Superior Service Level: In this area the customer needs to select the corresponding Entity Type for which they would want to set the attribute values from the target entity. Once done, the Service Level Target needs to be selected to let the system the use the correct Service Level ID in the runtime in the selected entity.

Once everything is configured, SLAs are calculated in the target entities like Request, Incident etc. based on the configured data.

Customers still needs to create SLA and their corresponding SLTs within OOTB Service Level entity as per the process and the given Service Level Target values would be populated in the Service Level Target field in Superior Service Level entity.

Languages
English

Unsubscribe from notifications

You are receiving release updates for this item because you have subscribed to the following products:
If you unsubscribe, you will no longer receive any notifications for these products.
Tip: to update your subscription preferences, go to Manage Subscriptions from your Dashboard, uncheck the products you no longer want to receive notifications for, and click 'Save'.

Marketplace Terms of Service

In order to continue, you must accept the updated Marketplace Terms of Service
Since you are downloading an app from the Micro Focus Marketplace, you need to accept the updated Marketplace Terms of Service before you can continue. Use the link to review the Marketplace Terms of Service. Once complete check the, "I accept the Marketplace Terms of Service" box below and click accept to continue your download.


Your download has begun...

Your download has begun

Related content and resources

Your browser is not supported!

Please upgrade to one of the following broswers: Internet Explorer 11 (or greater) or the latest version of Chrome or Firefox

release-rel-2021-5-1-4088 | Thu May 6 02:05:20 PDT 2021