Course Description
In this course, you will learn how a business end user uses the Service Management Automation X (SMAX) Service Portal for all their IT support needs. SMAX is a new suite designed to simplify the way enterprises manage their IT services and assets. It applies the thoroughness of IT processes aligned with the Information Technology Infrastructure Library (ITIL) but also brings a new angle to the process thanks to the extensive use of embedded machine learning and contextual analytics.

This course is developed using the Micro Focus Adoption Readiness Tool (ART). ART content provides easy access to self-paced learning content enabling users to not only dive into an online course but also to gain direct access to individual components to quickly master specific tasks.

This course consists of the following modules:

• Module 1: SMAX Service Portal for End Users
• Module 2: Using Smart Analytics
• Module 3: Catalogs, Service and Human Resource Offerings
• Module 4: Updating User Profiles and what's new in 2021.x
• Module 5: SMAX100-202105 Specialist Exam