Employee Care Management for SMAX


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The Employee Care application helps organizations with access to real time information related to the health of staff, to ensure business continuity and minimal impact on operations.



The Employee Care application helps organizations with access to real time information related to the health of staff, so decisions can be made to ensure business continuity and minimal impact on the services and operations, for example balancing teams from one department to another, or between different locations. In order to manage this information, the solution includes the following components:

  • Employee Care application used to record and track individual medical leave or health problem reported by employees. It also captures special needs requested, including financial support, repatriation services or insurance company issues
  • Set of catalog offerings accessible via the self-service SMAX Portal that allow users to report health care problems, medical leave, or special needs
  • Set of reports showing real time insights of employee health care status


Employee Care Management 1.0
1.3 MB
May 25, 2020
More info Less info
Product compatibility
Version 2020.02 · 2020.05
Release notes

The Employee care application in this release is intended to help organizations to have real time information of the health care of their staff, so they can take the right decisions in the right time to ensure the business continuity and minimal impact on the services, by for example balancing teams to one organization to another, between different locations.

In this release the following process is defined for the employee health care management, and this can be further configured or changed as needed to match customer specific practices. The release uses are three different phases:

  • Registration: Employee or manager reported health care problem through mobile phone, service catalog or service desk phone call.
  • Tracking: Employee care team tracks the status and updates on the health care situation of each employee.
  • Close: The record is closed, updated with a closure code indicating and the final health care of the employee.

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release-rel-2020-7-1-2885 | Thu Jul 9 00:27:49 PDT 2020