The OMi Integration Pack for Service Management Automation (SMAX) enables you to automatically open incidents in SMAX when relevant alerts are triggered in Business Service Management (BSM).
This integration enables you to configure specific CI Status alerts, SLA alerts, or EUM alerts in BSM to automatically open a corresponding incident in SMAX.
Alerts are mapped to events using the Event Template, so that each triggered alert forwards a corresponding event to OMi. The OMi Event management console determines which events should generate incidents and be added to an ITSM process to resolve the incident and alert agents and end users.
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This release supports the integration of SMAX and OMi by enabling OMi to access a new SMAX token API that is available in SMAX 2020.11 and greater versions.
The groovy scripts of OMi 9.2x and OMi 10.x are not compatible. Please use the correct groovy script for your OMi installation.
For details, see https://docs.microfocus.com/itom/SMAX:2021.08/IntgOMi
This release supports Service Management Automation (SMAX) when used with OMi.
The groovy scripts are not compatible between OMi 9.2x and 10.x. Please use the correct groovy script for your OMi installation.
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