Description

The OMi Integration Pack for Service Management Automation (SMAX) enables you to automatically open incidents in SMAX when relevant alerts are triggered in Business Service Management (BSM).

This integration enables you to configure specific CI Status alerts, SLA alerts, or EUM alerts in BSM to automatically open a corresponding incident in SMAX.

Alerts are mapped to events using the Event Template, so that each triggered alert forwards a corresponding event to OMi. The OMi Event management console determines which events should generate incidents and be added to an ITSM process to resolve the incident and alert agents and end users.

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Releases

Release
Size
Date
OMi Integration with Service Management Automation 2.0
155.6 KB
  |  
Aug 5, 2021
More info Less info
Product compatibility
Version 2021.11 · 2021.05
Version 9.20
Version 10.0 · 10.10 · 10.11 · 10.12 · 10.20 · 10.60 · 10.61 · 10.62 · 10.63 · 10.70
Version 2018.05 · 2018.11
Version 2019.02 · 2019.05 · 2019.08 · 2019.11
Version 2020.05 · 2020.10
Release notes

This release supports the integration of SMAX and OMi by enabling OMi to access a new SMAX token API that is available in SMAX 2020.11 and greater versions.

The groovy scripts of OMi 9.2x and OMi 10.x are not compatible. Please use the correct groovy script for your OMi installation.

For details, see https://docs.microfocus.com/itom/SMAX:2021.08/IntgOMi

Languages
English
OMi Integration with Service Management Automation 1.0
154.4 KB
  |  
Jan 22, 2018
More info Less info
Product compatibility
Version 9.2 · 9.20 · 9.21.0 · 9.22 · 9.23 · 9.24 · 9.26
Version 10.0
Version 10.0 · 10.10 · 10.11 · 10.12 · 10.20 · 10.60 · 10.61 · 10.62 · 10.63
Release notes

This release supports Service Management Automation (SMAX) when used with OMi.

The groovy scripts are not compatible between OMi 9.2x and 10.x. Please use the correct groovy script for your OMi installation.

Languages
English

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release-rel-2022-1-1-4548 | Wed Jan 19 06:11:08 PST 2022