Description

Service Manager provides out-of-box (OOB) Risk Assessment and Calculation. After the calculation is completed, the system opens the Risk Result Report and displays the latest version of the risk result. This information enables you to pinpoint the most significant factors contributing towards the risk level of the selected change request.

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Releases

Release
Size
Date
RiskAssessment 1.01
433.5 KB
  |  
May 31, 2019
More info Less info
Product compatibility
Version 9.50 · 9.51 · 9.52 · 9.60 · 9.61
Release notes

To use the new risk assessment and calculation feature on earlier Service Manager versions, you must apply the appropriate unload file based on the applications version of your Service Manager: ·

  • RiskAssessment_SM950.unl: Apply this unload file to Service Manager 9.50, 9.51, 9.52, and 9.60 applications.
  • RiskAssessment_SM961.unl: Apply this unload file to Service Manager 9.61 applications. ·
  • CalendarSupportFor962WebClient_SM950.unl: Apply this unload file if you are working on Service Manager applications version 9.50 to 9.61 with web client version 9.62 and above.

Caution: Do not apply CalendarSupportFor962WebClient_SM950.unl if your Service Manager web client version is earlier than 9.62. Otherwise, Service Manager Calendar may have display issues.

Languages
English
Files
RiskAssessment_Language Pack 1.0
9.1 MB
  |  
Apr 18, 2019
More info Less info
Product compatibility
Version 9.50 · 9.51 · 9.52 · 9.60 · 9.61
Release notes

To install the language pack for the Risk Assessment and Calculation feature, you need to apply the unload files shipped in RiskAssessment 1.0 first, and then apply the RiskAssessment_Language_Pack.unl unload file.

Languages
Arabic
Chinese
English
French
German
Italian
Japanese
Korean
Portuguese
Russian
Spanish
Turkish
RiskAssessment 1.0
369.9 KB
  |  
Feb 28, 2019
More info Less info
Product compatibility
Version 9.50 · 9.51 · 9.52 · 9.60 · 9.61
Release notes

To use the new Risk Assessment and Calculation feature on earlier Service Manager versions, you must apply the appropriate unload file based on the applications version of your Service Manager:

RiskAssessment_SM950.unl: Apply this unload file to Service Manager 9.50, 9.51, 9.52, and 9.60 applications.

RiskAssessment_SM961.unl: Apply this unload file to Service Manager 9.61 applications.

Languages
English
Files

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release-rel-2022-6-2-4916 | Thu Jun 23 00:32:11 PDT 2022