You can now integrate SMAX with Slack through our built-in integration framework. This allows your agent users to collaborate in Slack while following the governance processes you have put in place.
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You can integrate Service Management with Slack through our built-in integration framework. This allows your agent users to collaborate in Slack while following the governance processes you have put in place.
The content of the package provides an example integration to send the following data from an Incident to Slack to handle for example an Major Incident use case.
This integration notifies the key stakeholders in Slack immediately when a major incident occurred, to directly connect the right people. By viewing information about the incident that occurred, the users can collaborate on its resolution and then update the record in SMAX.
NOTE: This integration template is Out-of-the-box since 2022.11. The Slack template can be used with the Generic connector in 2022.11.
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