Description

This package provides support for the creation / documentation of all steps which were performed for re-establishing service/services during Major Incident based on Major Incident Process. This package also include Major Incident criteria based on which Major Incident Manager can check, if reported issue is real Major Incident or Incident with lower priorities. For success establishment of Major Incident and his quick solution are also important information related to Business Representatives (Escalation Matrix) which are included also in this package and are sorted by Customer Name. Package also include Preventative Measures which are important information for establishment of Problem Management and Root Cause analysis. This package was defined as full source of information related to Major Incident Management process.

The Application consists of the following components:

  • Major Record: The centralized studio file that all information is stored related to Record / Notification which is send to Leadership
  • Major Record Updates: The centralized studio file for all updates which are in the notification / related to actions progress of Major Incident
  • Major Definitions: The centralized studio file with all Major Definitions linked to Customer List
  • Major Measures: The centralized studio file with all Major Measures linked to Major Record
  • Major Escalation Contacts: The centralized studio file with all Escalation Contacts linked to Customer List
  • Major Time Zones: The centralized studio file with all global Time Zones which are used for recalculation dates in Notification
  • Major Customer List: The centralized studio file with all Customer for which is ordered related Major Incident Management process

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Releases

Release
Size
Date
Major Incident Management 1.0
1.2 MB
  |  
Oct 13, 2021
More info Less info
Product compatibility
Version 2021.05 · 2021.08
Release notes

This package provides support for the creation / documentation of all steps which were performed for re-establishing service/services during Major Incident based on Major Incident Process. This package also include Major Incident criteria based on which Major Incident Manager can check, if reported issue is real Major Incident or Incident with lower priorities. For success establishment of Major Incident and his quick solution are also important information related to Business Representatives (Escalation Matrix) which are included also in this package and are sorted by Customer Name. Package also include Preventative Measures which are important information for establishment of Problem Management and Root Cause analysis. This package was defined as full source of information related to Major Incident Management process.

The Application consists of the following components:

  • Major Record: The centralized studio file that all information is stored related to Record / Notification which is send to Leadership
  • Major Record Updates: The centralized studio file for all updates which are in the notification / related to actions progress of Major Incident
  • Major Definitions: The centralized studio file with all Major Definitions linked to Customer List
  • Major Measures: The centralized studio file with all Major Measures linked to Major Record
  • Major Escalation Contacts: The centralized studio file with all Escalation Contacts linked to Customer List
  • Major Time Zones: The centralized studio file with all global Time Zones which are used for recalculation dates in Notification
  • Major Customer List: The centralized studio file with all Customer for which is ordered related Major Incident Management process
Languages
English

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release-rel-2022-1-1-4548 | Wed Jan 19 06:11:08 PST 2022