Description

Overview

ZigiOps is a highly scalable, no-code integration platform, which allows you to connect ServiceNow to Micro Focus Ops Bridge in only a few steps. Improve the collaboration between your ITSM & ITOM, keep response time low, and streamline your operations, starting today.

ServiceNow is more than just an ITSM tool. It’s a platform that can be used for event management, security, automation, HR, and more. All these capabilities can be enhanced, thanks to ZigiOps’ integration for Micro Focus Ops Bridge.

Unify and integrate data from multiple sources in a single intuitive UI. Automate the transformation of events, incidents, change requests, service requests, and custom records between the two applications. Customize any part of the integration process, and solve even the most complex business challenges.


Use Cases

Some of the most common use cases resolved by ZigiOps are:

  • Closed Loop Incident Process (CLIP): bi-directional synchronization of events & incidents
  • Multiple ITSM, ITOM, DevOps, and APM products united into a single platform
  • Single pane of glass (SPOG) monitoring & collaboration between departments
  • Delivery of all monitoring data & event management for correlation

Example:

OBM receives a new event in the event browser. This event is then transferred to a connected server for ZigiOps. ZigiOps creates a new incident in ServiceNow, containing the OBM event details. The incident number is returned to the OMi event as an external ID.

The OBM event is then updated. This update is reported to the related incident in ServiceNow. Updates include lifecycle synchronization, regular fields, custom attributes, and annotations.

The ServiceNow incident is updated. ZigiOps automatically reports the update in the related event in OBM. Updates include lifecycle synchronization, regular fields, custom fields, and comments or work notes.

Benefits
With ZigiOps, you get:

  • A bi-directional integration between ServiceNow and Micro Focus Ops Bridge
  • Pre-built templates & out-of-the-box use cases that you can deploy in one click
  • Conditional field mapping & data transformations
  • A simple, intuitive UI: no coding or API knowledge required
  • Fully customizable workflows
  • Advanced retry mechanism with a user-configurable logic

Contact us at info@zigiwave.com for a 14-days free trial.

Visit www.zigiwave.com for more info.

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Releases

Release
Size
Date
ZigiOps for ServiceNow 3.1.0
Oct 19, 2020
More info Less info
Product compatibility
Version 2021.11 · 2021.08 · 2021.05
Version 2020.10.2 · 2020.05 · 2020.08
Version 9.2
Version 10.0
Version 2017.08 · 2017.11
Version 2018.02 · 2018.05 · 2018.08 · 2018.11
Version 2019.02 · 2019.05 · 2019.08 · 2019.11
Release notes

Find out more at: www.zigiwave.com

Languages
English
ZigiOps for ServiceNow 1.7.4
Jul 28, 2016
More info Less info
Product compatibility
Version 9.2 · 9.10 · 9.12 · 9.13 · 9.20 · 9.21 · 9.21.0 · 9.22 · 9.23 · 9.24 · 9.26
Version 10.0
Version 2021.11 · 2021.05
Version 2020.10 · 2020.05
Version 2019.11 · 2019.08 · 2019.05 · 2019.02
Version 9.20
Version 10.0 · 10.10 · 10.11 · 10.12 · 10.20 · 10.60 · 10.61 · 10.62 · 10.63 · 10.70
Version 2018.05 · 2018.11
Version 2021.11 · 2021.08 · 2021.05
Version 2020.10.2 · 2020.08 · 2020.05
Version 2019.11 · 2019.08 · 2019.05 · 2019.02
Version 9.2
Version 10.0
Version 2017.08 · 2017.11
Version 2018.02 · 2018.05 · 2018.08 · 2018.11
Version 2021.11 · 2021.05
Version 2.0 · 2.10 · 2.20 · 2.30 · 2.31 · 2.32
Version 3.0 · 3.01 · 3.02 · 3.03 · 3.04
Version 2019.11
Version 10.10 · 10.11
Version 2017.08 · 2017.11
Version 2018.02
Release notes

The latest version of ZigiOps for ServiceNow includes:

- OMi Events to ServiceNow Incidents synchronization

- OMi Events to ServiceNow Event Management synchronization

- ServiceNow Change Management to OMi Downtimes synchronization

- Support for OBA

- Support for BVD

Languages
English

Resources

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Marketplace Terms of Service

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release-rel-2022-1-1-4548 | Wed Jan 19 06:11:08 PST 2022