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Community Contributed Content is provided by OpenText customers and supported by them.
With this application a Change Manager can configure a set of questions and answers, to perform a risk assessment during the execution of a change request. It is possible configure a set of questions and answers, and assign risk scores for each answer. Once the questions, answers and scores are configured, the solution can calculate the risk of a change request.
Based on the given answer to a question, the total risk score is calculated and the risk of the change is automatically determined and passed to the change record. The solution helps the change manager to get an objective risk score based on company specific evaluation criteria’s.
It is possible to have different sets of questions and answers for different areas, e.g. Service Desk risk assessment, Application risk assessment, Infrastructure risk assessment, etc.
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