The Enterprise Service Management mobile app is the mobile version of Service Management Automation.

Via Service Portal mode, end-users can:

  • Search service or support offerings, knowledge articles and news
  • Browse the service or support offerings
  • Create new service or support requests
  • Approve or deny the request approvals or change approvals
  • Accept or reject resolved requests
  • Smart ticketing and Virtual Agent support
  • Switch between different tenants

Via agent mode, agent users can:

  • Search for specific requests/incidents, CIs, people, and knowledge articles or news
  • View the requests/tasks/incidents/CIs in my views
  • Filter request/task/incident/CIs list. For example, filter the requests in a specific priority
  • Receiving assets and view the receiving report
  • Update the detailed information of a request/task/incident/device/infrastructure&peripheral
  • Post comments to a request/task/incident/CIs
  • Add solution or suggested solution to a request/incident
  • View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location

For full details of our new release please go to Micro focus online documentation :

IMPORTANT: This software requires connectivity to the Micro Focus Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.

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Enterprise Service Management Mobile App for Android 2022.11.01
30.7 MB
Nov 19, 2022
More info Less info
Product compatibility
Version 2019.11
Version 2020.02 · 2020.05 · 2020.08 · 2020.11
Version 2021.02 · 2021.05 · 2021.08 · 2021.11
Version 2022.02 · 2022.05 · 2022.11
Release notes

What's new in 2022.11.01

Fix some localization issues in WebView scenario.

What's new in 2022.11.00

Agent mode

  • The asset receiving feature is now available in the Agent mode.
  • Receive the Devices and the Infrastructure & Peripheral assets from the Receive Assets icon.
  • View the receiving history from the Receive Reports icon.
  • You can now customize the Mobile Device Detail and Mobile InfrastructurePeripheral Detail forms from Studio.
  • The default setting of Enable Agent Mobile is changed to On.

For more information, please check the MicroFocus documentation:

Product Compatibility

Please find the support matrix information:




Please find the related document:





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Marketplace Terms of Service

In order to continue, you must accept the updated Marketplace Terms of Service
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release-rel-2022-11-1-stackc-bo-5117 | Fri Nov 18 10:45:23 PST 2022