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Description

ChatOps is a collaboration model where people, processes, tools and bots are well inter-connected. It actually offers a single and persistent location, like a dedicated war room, where people including bots and related tools are able to collaborate with each other, review the work needed, the work happening and the work done, and thus significantly improve communication and efficiency. It is aimed to tighten feedback loop, improve information sharing and enhance team collaboration.

With the integration between ChatOps and Service Manager, IT agents' collaboration is shifted to a new paradigm, a kind of conversation-driven collaboration. In the context of ITSM, one of the typical examples is when there occurs a major incident, IT agents such as application owner, network technicians, infrastructure group, etc, are able to quickly gather together in such a ChatOps war room, concentrate on this critical major incident, with a joint effort perform investigation, identify its root cause, and then solve the issue as quickly as possible.

Starting from SM ChatOps 2.0, the solution can seamlessly integration with UCMDB ChatOps 2.0 to provide a comprehensive incident management process using ChatOps.

If you're ready to use SM ChatOps, in this page below please get a recent release and its documentation. Please contact us using Support Forum where our team is constantly monitoring your feedback and providing support.

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Releases

Release
Size
Date
SM ChatOps 2.1
23.0 MB
  |  
Jun 12, 2020
More info Less info
Product compatibility
Service Manager
Version 9.40 · 9.41 · 9.50 · 9.51 · 9.52 · 9.60 · 9.61 · 9.62 · 9.63 · 9.64
Release notes

Remove MS Teams from support matrix.

Languages
English
Files
(20.3 MB)
SM ChatOps 2.0
22.7 MB
  |  
Nov 17, 2017
More info Less info
Product compatibility
Service Manager
Version 9.41 · 9.50 · 9.51 · 9.52 · 9.60 · 9.61 · 9.62 · 9.63
Release notes

This release includes the following new features and enhancements.

  • SMA ChatOps solution

It is the first time we have combined SM ChatOps and UCMDB ChatOps to come up with Service Management Automation (SMA) ChatOps.

  • New incident ChatOps commands

With new commands such as escalate incident and close incident being added, the end-to-end incident management process using ChatOps is available.

  • Support of three collaboration tools

In addition to Slack, this release adds the support for Microsoft Teams and Mattermost.

  • Simplified ChatOps platform installation

The installation process is simplified to include 3 simple steps:

a. Install packages

b. Configure the ChatOps bot and login servers

c. Start the ChatOps bot and login servers

  • New branding for login UI

The new login UI adheres to the new Micro Focus branding guidelines

Languages
English
Files
(20.3 MB)
SM ChatOps, Version 1.30
1.9 MB
  |  
Jan 17, 2017
More info Less info
Product compatibility
Service Manager
Version 9.41 · 9.50 · 9.51
Release notes

This release enables you to configure SM ChatOps so that it performs access authorization checking before command execution through the integration with Hubot Enterprise Framework. When sending the first command from Slack, the user is prompted for their user name and password in Service Manager. The SM Server then authenticates the user and checks to see whether the user has the authorization to perform the requested operation (for example, creating an incident). The user authentication is valid for 30 minutes of inactivity.

Languages
English
Files
(117.3 KB)
SM ChatOps 1.20
1.6 MB
  |  
Oct 23, 2016
More info Less info
Product compatibility
Service Manager
Version 9.41 · 9.50
Release notes

User experience improvements

This release contains the following user experience improvements:

The command responses are refined

The display order of Incident fields is refined

The ucmdb id field is added to Incident record details

Languages
English
Files
(120.4 KB)
SM ChatOps 1.10
984.3 KB
  |  
Jul 1, 2016
More info Less info
Product compatibility
Service Manager
Version 9.41
Release notes

SM ChatOps v1.00

Languages
English
Files

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release-rel-2021-2-3-3805 | Wed Feb 24 23:06:24 PST 2021